{"id":2163,"date":"2023-02-27T17:04:18","date_gmt":"2023-02-27T11:34:18","guid":{"rendered":"https:\/\/enablex23.vcloudx.com\/insights\/?p=2163"},"modified":"2025-07-02T19:24:33","modified_gmt":"2025-07-02T13:54:33","slug":"build-embedded-call-masking-application","status":"publish","type":"post","link":"https:\/\/enablex23.vcloudx.com\/insights\/build-embedded-call-masking-application\/","title":{"rendered":"How to Build an embedded Call Masking Application"},"content":{"rendered":"\n

Call masking, also referred to as phone number masking, is an effective measure for safeguarding customer identity and preventing the unauthorized use of sensitive information by businesses. This technique involves connecting calls through a temporary proxy phone number, which anonymizes the participating phone numbers. Using EnableX’s voice API<\/a>, you can easily build an application that meets these requirements.<\/p>\n\n\n\n

Call Masking or Phone number masking allows two users to have a conversation without revealing their number to each other. Call masking hides the actual phone number of the caller and displays a different number on the recipient’s phone. The masked number can be a virtual number, a random number, or a number provided by the call masking service.<\/p>\n\n\n\n

Features of EnableX\u2019s Call Masking API<\/strong><\/h2>\n\n\n\n

EnableX call masking works by using Virtual Number as CLI – \u201cCaller Line Identity”. A virtual number, also known as direct inward dialling (DID) or access numbers, is a <\/strong>telephone number without a directly associated telephone line. Usually, these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers, chosen by the client: fixed, mobile or VoIP.<\/p>\n\n\n\n

The EnableX platform also provides an inventory of global virtual numbers post signing up here<\/a>. <\/strong>Using Enablex Virtual Number as the CLI (Called Line Identity), a business entity can help the users to have a conversation without revealing their number to the other party. Businesses can also enable CNAM (CALLER NAME) on the virtual numbers to help a user identify the call based on the business name, irrespective of the region.<\/p>\n\n\n\n

EnableX Voice APIs also allows users \/ businesses to initiate, accept, play IVR and bridge the call to the other number which can be used to build Call Masking application.<\/p>\n\n\n\n

\"call<\/figure>\n\n\n\n

Understanding EnableX\u2019s Call Masking Technology<\/strong><\/h3>\n\n\n\n

Let\u2019s take an example of a cab renting app \u2013 like Uber, which wants to implement call masking functionality in its application to connect the customers with drivers.<\/p>\n\n\n\n

Because of the regulatory restrictions (for example, in India, the TRAI regulations prohibit IP \u2013 PSTN mixing), it needs to connect the the customer-driver over regular phone lines, i.e., PSTN to PSTN connectivity without revealing their personal phone number to each other.<\/p>\n\n\n\n

For a pure App-to-App calling also you can use EnableX API and will be covered in a different blog.<\/p>\n\n\n\n

Business like Taxi service \/ food delivery services (or any delivery services) can<\/p>\n\n\n\n

integrate Enablex Voice API into their app to connect the user and the service personnel.<\/p>\n\n\n\n

Here\u2019s a typical workflow of the Call Masking App:<\/p>\n\n\n

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