Offer immediate, bespoke, and intelligent assistance with our omnichannel,
multilingual conversational bot.
Use Gen-AI driven Conversational AI to provide engaging, next-level banking experience.
Host on-premise or on the cloud
Omnichannel Banking Experience
Data-driven Conversations
Collect, identify, and verify all KYC documents in real-time
Streamline KYC with guided flows and online document collection. The bot collects and verifies documents in real time, and if additional checks are needed, customers are seamlessly transferred to a bank agent via video for added verifications.
Self-service bot for faster resolution
Provides 24/7 customer support, offering instant responses to customer queries. Banking Bot handles routine tasks like answering FAQs, checking account balances, and processing transactions. Conversation can be transferred to a live agent for complex queries.
Digital transactions from customers’ preferred channels
Facilitate digital transactions directly through chat on the channels customers already use. Empower them with the power to check account balances, view transaction history, make financial transactions, buy stocks, and more with conversational banking.
Swift resolution for compromised accounts
Compromised accounts need immediate attention. Conversational banking bots can swiftly collect critical information from affected customers and escalate the case to a human agent for personalised support, ensuring a quick and effective resolution.
Insights into users’ financial behaviour.
Offers budgeting assistance by tracking spending habits and providing insights into users' financial behaviour. Additionally, chatbots send spending alerts and payment reminders, helping customers manage their finances more effectively and promoting better financial health. With a single click, customer can also transfer the conversation to a financial adviser for personalised consultation.
Enhance your sales and offer expert guidance around the clock with a seamless, tailored shopping experience through both chatbot and live chat support.
CRM and Payment Gateway Integrations
Omnichannel Retail Experience
24/7 Conversational AI Virtual Assistant
Dynamic product suggestions based on customers’ preference and data
Leverage AI-powered automation and advanced customer analytics to help shoppers effortlessly discover the products they’re seeking, with options tailored to price, features, and reviews. For more detailed inquiries, the chatbot can seamlessly transition the conversation to a live agent, who can offer a product demo via video call, creating a more interactive and personalised experience.
Make ordering effortless and easy
Automate end-to-end order processing by integrating with your internal systems and payment gateway, enabling secure transactions directly within the chat. This seamless experience not only streamlines the purchasing process but also reduces friction, helping to minimize cart abandonment and ensure a smoother, more efficient checkout for customers.
Engage and convert leads into customers
Direct users from social media ads to your WhatsApp chatbot for personalised interactions and exclusive offers. The chatbot handles the initial engagement, while live chat is available for more detailed discussions or queries, ensuring no leads are lost.
Provide information beyond scope of current product
Leverage chatbots to suggest relevant upsells and cross-sells based on the customer’s current cart or browsing behaviour. For higher-priced or more technical products, the chatbot can transfer to a live agent who can offer deeper insights and tailored suggestions via video or voice call.
Capture real-time insights to improve service
Collect customer feedback instantly through omnichannel chatbots, allowing retailers to gauge satisfaction levels and make rapid adjustments. This immediate feedback loop helps in refining services, addressing concerns promptly, and boosting customer loyalty.
Improve patient engagement and overcome staffing shortages with Conversational AI and automations, crafted for health systems
Host on-premise or on the cloud
Omnichannel Healthcare Experience
HIPPA Customer Engagement Platform
Appointments booking made simple
Patients can book, reschedule and cancel appointments with physicians through chatbots, reducing the administrative burden on staff. The system automatically syncs data with your core system for seamless integration.
AI-Driven Symptom diagnosis
Help patients assess their symptoms with AI-driven chatbots, providing preliminary advice on whether further medical attention is needed. For more detailed questions or concerns, patients can seamlessly connect with a healthcare consultant through live video chat for real-time assistance.
Enhance patient billing experience
Assist patients by providing detailed explanations of medical charges, identifying potential billing errors, and suggesting personalized payment options through AI-powered conversational chatbots. These chatbots also handle insurance-related queries, answer coverage questions, help patients navigate their plans, and guide them through the claims process with step-by-step support and personalized reminders.
Real-Time Health Monitoring with AI
Empower patients to monitor their health metrics, track medications, and receive routine health tips with conversational AI. For immediate concerns, patients can quickly connect with physicians and health professionals via live chat.
Enhancing Learning, Tutoring, and Student Support with Gen AI driven conversational AI
Deep Analytics and Insights
Omnichannel EduTech Experience
All-in-one Livechat and Chatbot
Improve the student experience with 24/7, personalised support.
Reduce email and phone overwhelm by adopting a Conversational AI bot. Automate common queries about courses, deadlines, fees, and professors, while also offering personalised university recommendations based on a high schooler’s GPA, extracurricular activities, field of study, and location preferences.
AI-powered Assistance for teaching and grading
Imagine a virtual teaching assistant powered by AI that helps with grading, offers detailed feedback, and answers academic questions. Chatbots make this a reality by efficiently managing these tasks, allowing educators to focus on more interactive and personalised teaching moments.
Automated Feedback that provides insights
Chatbots streamline the process of collecting feedback from students after classes or exams. By automating this collection, chatbots ensure that feedback is gathered efficiently and systematically, helping educators gain valuable insights and make data-driven improvements to the educational experience.
Provide essential onboarding information to students
Simplify the enrollment process with Conversational AI assistant, providing onboarding assistance that covers everything from campus resources and orientation schedules to academic requirements.
Personalised opportunities aligned to student goals
Leverage Conversational AI Chatbots to offer tailored career guidance by providing information on internships, job placements, and career options based on students’ academic interests. For further advice, bot can seamlessly transfer them to a career counselor via video call for one-on-one guidance.
Provide instant, round-the-clock support to efficiently resolve queries and elevate overall experience.
Generates Human-like Responses
Multi-language Support
Omnichannel Messaging
Collect, identify and verify information in real-time
Simplify virtual account creation, onboarding, or profile registration with a Conversational AI chatbot that guides customers and prospects through the entire process - without the need from an agent. Keep users engaged by allowing the chatbot to collect the necessary information to build their profile, without redirecting them to a website or app.
Resolving customer concerns in real-time to close the sale
Customers often need immediate assistance during a purchase, or they risk abandoning their cart. An AI chatbot offers 24/7 real-time support for purchase-related queries, and for complex issues, it can transfer to a live agent for video calls and co-browsing assistance.
Provide instant updates on any account related information
AI, seamlessly integrated with your backend systems, excels at providing real-time information to customers. For instance, a customer can ask your chatbot to check their credit card reward points, and within seconds, it retrieves and delivers the information—cutting out delays and improving the experience.
Empower your agents with real-time AI support for faster, data-driven responses
Agents are often overwhelmed with inquiries, but an AI co-pilot helps lighten the load by seamlessly providing real-time insights, suggesting responses, and automating summaries. This support streamlines the process, allowing agents to resolve queries more quickly and accurately, while freeing them up to focus on complex issues and improving overall efficiency.
Streamlined technical support with AI-Driven Solutions and Intelligent Routing
A chatbot efficiently handles routine tech support, but when a more complex issue comes up, it seamlessly passes the customer to a skilled live agent using smart, skill-based routing. The agent then initiates a video call, using on-screen annotations and co-browing to walk the customer through each troubleshooting step, ensuring fast, personalised problem resolution.
EnableX Leads the Innovation – WhatsApp Voice Calling for Business Is Now Live.
