Send rich, personalised, and contextually relevant content straight to customers' mobile devices,
on both Android and iPhone
Rise above the competition with RCS—a cutting-edge messaging protocol that elevates SMS with branded messaging and rich interactive features, revolutionising how businesses and consumers connect and engage.
Captivate customers with stunning images, videos, GIFs and rich interactions that exceed expectations—all within the messaging app they already use.
Track and analyse key metrics such as sent rates, open rates, and click-through rates, helping you fine-tune and optimise your marketing strategy for maximum impact.
With Google-verified sender IDs and seamless fallback protocol, RCS ensures your messages are secure and always delivered.
Boost customer engagement with dynamic outbound messages, powered by cutting-edge RCS
features, for a richer and more interactive experience
Boost customer trust by displaying a Google-verified sender badge next to your brand name, adding legitimacy to your messages.
Keep your messages on-brand by embedding RCS-enabled elements like your logo and brand name directly within your messages.
Share high-quality images, videos, GIFs and even interactive cards that give users detailed information about products, services, or tickets, all within a single message.
Transform the customer journey with an interactive carousel of rich cards that customers can scroll, swipe, or tap to easily explore and select the best offers.
Enhance engagement with buttons for suggested replies, quick-dial options, or action buttons like ‘View Map’ or ‘Try More’ Options.
Make it easier for customers to scan tickets or track packages with easy-to-use QR codes directly embedded in the message.
Understand sent rates, open rates, reply rates, and button click-through rates and more with detailed campaign metrics to fine-tune your conversational marketing strategies.
Boost customer trust by displaying a Google-verified sender badge next to your brand name, adding legitimacy to your messages.
Keep your messages on-brand by embedding RCS-enabled elements like your logo and brand name directly within your messages.
Share high-quality images, videos, GIFs and even interactive cards that give users detailed information about products, services, or tickets, all within a single message.
Transform the customer journey with an interactive carousel of rich cards that customers can scroll, swipe, or tap to easily explore and select the best offers.
Enhance engagement with buttons for suggested replies, quick-dial options, or action buttons like ‘View Map’ or ‘Try More’ Options.
Make it easier for customers to scan tickets or track packages with easy-to-use QR codes directly embedded in the message.
Understand sent rates, open rates, reply rates, and button click-through rates and more with detailed campaign metrics to fine-tune your conversational marketing strategies.
are more likely to purchase online if they can ask questions in real-time
are more likely to engage with a brand through RCS
more likely of customer reading RCS messages than emails
Source : Google
Here are just a few ways you can leverage RCS campaigns to deliver rich, interactive experiences that surpass customer expectations. The possibilities are truly endless.
Elevate customer support with automated, branded order confirmations that provide real-time updates on order status, account info, and delivery details. Empower your customers with interactive buttons to effortlessly reschedule deliveries or connect with support in just a click.
Deliver dynamic, interactive campaigns featuring product carousels, video previews, and instant buy buttons. Let customers effortlessly explore new arrivals, unlock exclusive discounts, and make purchases right within the message, driving engagement and boosting conversions.
Sends digital boarding passes via RCS, featuring a scannable QR code and key flight details like departure time, gate, and seat info. Passengers receive real-time updates, can add the pass to their digital wallet, and use interactive buttons to change seats, upgrade, or contact support—all within the message.
September 27, 2024 / Team EnableX
April 10, 2024 / Team EnableX
April 2, 2024 / Team EnableX
Rich Communication Services (RCS) is an IP-based messaging platform that goes beyond traditional SMS and MMS. RCS Business Messaging includes advanced chat app features like QR codes, GIFs, locations, videos, and call-to-action buttons. Unlike other messaging apps, RCS is delivered through mobile network operators and is widely available worldwide on both Android and iOS 18 devices.
RCS Business Messaging allows companies to send rich, interactive and branded messages—whether promotional or informational—to their customers at scale.
Yes, RCS messages require an internet connection (Wi-Fi or mobile data), unlike SMS, which only needs basic network coverage.
If a user’s device or carrier doesn’t support RCS, the message can seamlessly fall back to alternative channels like WhatsApp. Each RCS message has a defined delivery window; if it remains undelivered within this timeframe, a WhatsApp message is automatically sent as a backup. This fallback feature is optional and can be customised based on your preferences.
EnableX Leads the Innovation – WhatsApp Voice Calling for Business Is Now Live.